We are looking for a Service Technician for a growing team at a manufacturing and distribution company in Sanford, FL. American Builders Supply is Florida’s largest independent supplier of lumber, truss, doors, and windows with locations in Jacksonville, Sanford, Clermont, Melbourne, Winter Haven, Tampa, and Fort Myers.

The Service Technician will be responsible for service calls to job sites and homes resolving issues using technical skills on Trim, Interior/Exterior Doors, Hardware, and other millwork products. The following description details the duties. These duties include, but are not limited to the following functions.

Duties and Responsibilities

Door Specific:

• Perform scheduled Service per Service Ticket instructions.
• Obtain Homeowner or Superintendent signature on Service Ticket upon completion.
• Take pictures of Signed Service Ticket and send electronically back to Service Dept.
• During Service/warranty call, another issue is discovered, take a pic, notate issue on Service Ticket, and Submit to Coordinator.
• Using the Bistrack Mobile Delivery App deliver materials and take delivery pics.
• Upon returning to Warehouse, submit completed and signed service Tickets.
• Upon returning to warehouse, for next day, review tickets, pick and pull components, and load truck.
• 5S truck at end of day.

General:

• Working safely and report unsafe conditions.
• Complete Weekly Checklist of Service Van and Maintenance scheduling of that vehicle.
• Once trained, provide training to new Service Tech’s.
• Working with Service Schedulers to get field issues resolved timely.
• General housekeeping responsibilities after job is complete, picking up trash and parts left over.
• Maintain 5S standard of truck including: materials, tools, cab, and storage areas.
• Performs other duties and responsibilities as required or requested.

Qualifications

• 1-3 years prior construction or technical experience.
• Some knowledge of Millwork construction supplies.
• Ability to think fast.
• Ability to manage time to get the job done within the time allotted.
• Excellent written and oral communication skills.
• Good math skills are a plus.
• Team Player.
• Clean driving record.
• Customer service experience.
• Ability to safely lift, up to 100 lbs.

Working conditions

• Job requires some extended hours, as needed, to accomplish job requirements.
• Job requires working in a construction site which includes load noises, high temperatures, and humidity.
• Job requires working in and around machinery/powered equipment and associated safety risks.
• Job requires interaction with all levels within the location and all their direct reports (as needed).
• Job requires interaction with customers to resolve issues.

Physical requirements

• Job sometimes requires lifting, standing, walking, and sitting for long periods of time around a manufacturing and/or warehouse facility as well as on the construction job site.